Fair, transparent refund policy.

This Refund Policy forms part of the agreement between Xpress Computers Limited and Microsoft Partners subscribing to Xpress Manage365. It explains when refunds are available, how they are calculated, and how to request one.

This policy should be read together with the and the Privacy Policy.

Xpress Manage365 offers a 15-day free trial for new partners. The trial is completely free and does not require a payment method at signup.

During the trial:

• Partners can evaluate the platform with limited tenant capacity
• No charges apply
• The trial can be cancelled at any time from the partner dashboard
• No refund is applicable during the free trial period because no payment has been made

If a partner does not upgrade to a paid plan by the end of the trial, the account will transition to a limited state or be deactivated per platform policy.

Partners with active paid subscriptions may cancel at any time. Refund eligibility depends on the billing cycle and elapsed time:

• Quarterly plans (3 months): Pro-rata refund available for unused months
• Annual plans (12 months): Pro-rata refund available for unused months
• Volume discount plans: Pro-rata refund calculated on the effective per-tenant rate after volume discounts

Refunds are calculated using a transparent pro-rata formula that ensures partners receive fair value for unused subscription time:

The formula works as follows:

• Remaining Months: Full unused months from the cancellation date to the end of the current billing cycle. Partial months are counted as consumed.
• Total Months: The full duration of the billing cycle (3 for quarterly, 12 for annual)
• Amount Paid: The subscription amount paid (excluding GST for Indian partners; GST is refunded separately per applicable tax regulations)
• 0.90 Multiplier: 90% of the calculated amount is refunded. 10% is retained as administrative processing fees.

Example calculations for reference:

All example figures exclude GST for Indian partners. GST refund is handled separately per applicable tax regulations. International partners are not charged GST.

Requesting a refund is simple and takes just a few steps:

Refunds are not available in the following situations:

• Consumed months: Any month that has fully or partially elapsed is considered consumed and non-refundable
• Trial period: No refund applies during the free trial (no payment is made)
• Terminated for breach: If Xpress terminates the account due to material breach of the Terms of Service (fraud, misrepresentation, unauthorised tenant consent, sanctions violation, or similar), no refund is provided
• Chargebacks: If a chargeback is initiated with the payment provider, the refund process through Xpress becomes null and the outcome is determined by the payment provider's dispute resolution
• Add-on services: Any custom integrations, professional services, or add-ons purchased separately are non-refundable unless explicitly stated in the applicable order form

For India-based partners, GST refund is handled per Indian tax regulations:

• Refund amount excludes GST from the pro-rata calculation
• GST refund on the unused portion is processed as a credit note per GST rules
• The credit note is issued in the same billing cycle as the refund is initiated
• Partners can claim GST input tax credit reversal per applicable GST rules
• Any GST-related queries should be directed to accounts@xpress.co.in

For international partners, no GST is charged, so no GST refund applies. Local taxes in the partner's country are the partner's responsibility.

If a partner disagrees with the refund calculation or has a dispute regarding a refund:

• Contact support@xpress.co.in with details of the concern
• Our team reviews and responds within 3 business days
• Unresolved disputes may be escalated to legal@xpress.co.in
• If mutual resolution cannot be reached, disputes are subject to the governing law and jurisdiction specified in the